I Love SCM PROGRAM

FREQUENTLY ASKED QUESTIONS (FAQs)

 

Membership Account

I Love SCM is a shoppers’ loyalty program that awards Members with SCM Points when they make their purchases at participating retailers’ stores. SCM Points can be used to redeem for SCM vouchers at the Concierge Counter.

In order to apply for a membership, you need to:

  • Be a residence of Malaysia – Must be at least 18 years of age on the year of registration
  • Possess a Malaysian National Registration Identity Card, Employment Pass, Work Permit, or Dependant Pass issued by the Malaysian Government

The I Love SCM membership is FREE, shoppers can sign up as a member via Concierge Counter 1 or 2 at Level LG OR scan the QR Code and fill up your details HERE https://bit.ly/ILoveSCMFreeReg.

The required information will be your name, email and mailing address, mobile number, NRIC/ Passport number and birthdate

No. I Love SCM membership is free of charge.

The I Love SCM membership is a lifetime membership unless the membership is terminated or suspended, there will be no expiry of the membership.

Activation is immediate upon successful completion of the application. You can immediately start earning SCM Points. To be eligible for the Rewards redemption, please ensure that your details are accurate.

Updates of personal particulars can only be done via the Concierge Counter at Level LG or write in to concierge@setiacitymall.com

Members’ information and contact details are used solely for administrative and marketing purposes associated with Setia City Mall. These may include but not limited to mailers, emails and SMSes. Members are responsible for updating their contact information and any changes thereafter.

No. Transfer of membership is not permitted under this program

 

Rewards

Shop at any of our participating retailers’ stores and visit the Concierge Counter at level LG or our Setia City Mall mobile app to submit your receipts digitally. Haven’t downloaded our mobile app? You can download it HERE Setia City Mall – Apps on Google Play

You will need to make a minimum nett spending of RM20 in a single receipt to be eligible for SCM Points.

No. Each receipt must be at least RM20 or above to earn SCM Points. Receipts below RM20 will be declined.

No. Member has to present his/her personal photo identification in person.

You will need to submit your receipts on the same day of purchase. E.g. if the purchase is made on 17 Nov 2021, receipts must be submitted no later than 17 Nov 2021, 10.00pm. Receipts submitted after this period will be declined.

For points conversion submitted to the Concierge Counter, your points will be credited instantaneously unless it is submitted through mobile apps, points will be credited to member’s account within seven (7) working days. A notification will be sent to member upon points credited to account.

You may submit as many receipts as long as the receipts are a minimum of RM20 and on the same day of purchase. Do note that there is maximum cap of 2,000 SCM Points that you can earn in a single day.

You will receive 1 SCM Point for every RM1 spent. However, for Parkson, Lulu & Urbanfresh purchases, every RM5 spent earns 1 SCM Point. SCM Points are accorded based on the nett purchase amount.

You can earn a maximum of 2,000 SCM Points a day.

SCM Points can be exchanged for SCM vouchers

SCM PointsCan be exchanged forSCM Cash Voucher
800 pointsRM5.00
1,600 pointsRM10.00

Only original printed receipts for purchases made at Setia City Mall with a minimum spending of RM20 per receipt will be eligible for earning of SCM Points, except for the following:-

Money currency exchange at money changer, bank, automatic teller machine or financial service institutions; – Purchases of cash cards/ gift vouchers/ memberships/ insurance/ travellers’ cheques; – Transactions in relation to car park; – Payment of bills; – Rebate/ transactions for refundable deposit for services or products, trade-in of gold; – Duplicated receipts – Nets/ debit/ credit card transaction charge slips; – Purchase from pushcarts, atrium fairs by non-mall retailers), Cars International, are excluded.

Receipts should contain the following information;- printed receipt/ tax invoice number with serialized number; – receipt’s date of issue; – the retailer’s name from Setia City Mall – description of the purchase(s) with prices for the item or service; and – nett amount paid

Yes, hand-written receipts can be accepted on a case-to-case basis. Receipts should contain all the necessary information stated in point 22.

SCM Points will only be accorded for your own purchases. Setia City Mall reserves the right to cancel the membership of shoppers found using receipts other than their own purchases.

No. System will decline submission of the same receipt.

No. Only receipts from purchases made after your membership is activated can be submitted.

You can visit the Concierge Counter at Level LG to check your SCM Points with our friendly CSOs or you can check via the I Love SCM self-service kiosk or via our mobile app.

  • Receipt falls under the exclusion list stated in point 11
  • Receipt has missing info as stated in point 12
  • Receipt is less than RM20 in purchase value
  • Receipt is submitted more than one day after day of purchase
  • Duplicate receipts or receipts that has already submitted before
  • Member has reached the daily cap of 2,000 SCM Points

 

Redemption

Present your NRIC or other valid proof of identity at the Concierge Counter located at Level LG.

Yes, redemption of SCM Cash Vouchers is capped at maximum 16,000 SCM Points in a day. This is equivalent to RM100 worth of SCM vouchers.

SCM Points and SCM Cash Vouchers will not be refunded once redemptions have been completed. Rewards issued cannot be exchanged for other items.

All points earned in a calendar year will expire on 31 March of the following year. Members will need to redeem their SCM Points before the expiry. Member will also receive SMS reminder 1 month and 1 week before their SCM Points expires.

Points earned in the previous year have to be redeemed by 31 March of this year. Members can combine SCM Points from the previous year together with SCM Points earned in the current year to redeem available rewards.

No, redemption has to be redeemed in person.

No, SCM Points cannot be transferred between members.

 

General

For any enquiries about the program, feel free to contact us at concierge@setiacitymall.com or speak to our friendly CSOs at the Concierge Counter.

 

Termination

You can visit our Concierge Counter located at Level LG or contact us at concierge@setiacitymall.com. Membership will be terminated within 7 working days of your request. All SCM Points and associated benefits will be forfeited upon termination of the membership.