I Love SCM PROGRAM

FREQUENTLY ASKED QUESTIONS (FAQs)

I Love SCM Program FAQ (in line with Conditonal Movement Control Order)

Don’t worry! All points expiry has been extended to 30 June 2020.

Yes, the receipts for purchases made during Movement Control Order period (18th March – 3rd May) can be submitted for points collection by 31st May 2020.

Sorry, unfortunately there will be no gift redemption for purchases made during the Movement Control Order period.

Yes. The deadline for March/ April birthday members to redeem the vouchers will be 31st May 2020.

Members must visit LG Concierge Counter by 31st May 2020 to get a new stamped date before utilising the voucher at Luna Luna.

Yes. Vouchers expired during MCO period will be extended until 31 May 2020. However, members must head to LG Concierge Counter to get the new stamped expiry date before utilising the voucher. Strictly no further extension allowed.

Please visit LG Concierge Counter to talk to our friendly Concierge Team or email concierge@setiacitymall.com.

 

Membership Account

I Love SCM is a shoppers’ loyalty program that awards Members with SCM Points when they make their purchases at participating retailers’ stores. SCM Points can be used to redeem for SCM vouchers at the Concierge Counter.

In order to apply for a membership, you need to:

  • Be a residence of Malaysia – Must be at least 18 years of age on the year of registration
  • Possess a Malaysian National Registration Identity Card, Employment Pass, Work Permit, or Dependant Pass issued by the Malaysian Government

Shoppers can sign up as a member via Concierge Counter at level LG when they spend a minimum of RM100 in a same-day single receipt at any outlet in Setia City Mall. Original receipts must be displayed upon sign up.

The required information will be your name, email and mailing address, mobile number, NRIC/ Passport number and birthdate

No. I Love SCM membership is free of charge.

The I Love SCM membership is a lifetime membership unless the membership is terminated or suspended, there will be no expiry of the membership.

Activation is immediate upon successful completion of the application. You can immediately start earning SCM Points. To be eligible for the Rewards redemption, please ensure that your details are accurate.

Updates of personal particulars can only be done via the Concierge Counter at Level LG.

Members’ information and contact details are used solely for administrative and marketing purposes associated with Setia City Mall. These may include but not limited to mailers, emails and SMSes. Members are responsible for updating their contact information and any changes thereafter.

No. Transfer of membership is not permitted under this program

 

Rewards

Shop at any of our participating retailers’ stores and visit the Concierge Counter at level LG or our I Love SCM self-service kiosks located at Level LG & Level UG to clock in your receipts.

You will need to make a minimum nett spending of RM20 in a single receipt to be eligible for SCM Points.

No. Each receipt must be at least RM20 or above to earn SCM Points. Receipts below RM20 will be declined.

No. Member has to present his/her personal photo identification in person.

You will need to submit your receipts on the same day of purchase. Eg if the purchase is made on 17 Nov 2016, receipts must be submitted no later than 17 Nov 2016, 10.00pm. Receipts submitted after this period will be declined.

For points conversion submitted to the Concierge Counter, your points will be credited instantaneously unless it is submitted at the I Love SCM self-serviced kiosk, points will be credited to member’s account within seven (7) working days. A notification will be sent to member upon points credited to account.

You can submit as much receipts as long as the receipts are a minimum of RM20 and on the same day of purchase. Do note that there is maximum cap of 1,000 SCM Points that you can earn in a single day.

You will receive 1 SCM Point for every RM1 spent. However, for Parkson & Urbanfresh purchases, every RM5 spent earns 1 SCM point. SCM Points are accorded based on the nett purchase amount.

You can earn a maximum of 1,000 SCM Points a day.

SCM Points can be exchanged for SCM vouchers

SCM PointsCan be exchanged forSCM Cash Voucher
800 pointsRM5.00
1,600 pointsRM10.00

Only original printed receipts for purchases made at Setia City Mall with a minimum spending of RM20 per receipt will be eligible for earning of SCM Points, except for the following:-

Money currency exchange at money changer, bank, automatic teller machine or financial service institutions; – Purchases of cash cards/ gift vouchers/ memberships/ insurance/ travellers’ cheques; – Transactions in relation to car park; – Payment of bills; – Rebate/ transactions for refundable deposit for services or products, trade-in of gold; – Duplicated receipts – Nets/ debit/ credit card transaction charge slips; – Purchase from pushcarts, atrium fairs by non-mall retailers), Cars International, are excluded.

Receipts should contain the following information;- printed receipt/ tax invoice number with serialized number; – receipt’s date of issue; – the retailer’s name from Setia City Mall – description of the purchase(s) with prices for the item or service; and – nett amount paid

Yes, hand-written receipts can be accepted on a case-to-case basis. Receipts should contain all the necessary information stated in point 22.

SCM Points will only be accorded for your own purchases. Setia City Mall reserves the right to cancel the membership of shoppers found using receipts other than their own purchases.

No. System will decline submission of the same receipt.

No. Only receipts from purchases made after your membership is activated can be submitted.

You can visit the Concierge Counter at Level LG to check your SCM Points with our friendly CSOs or you can check via the I Love SCM self-service kiosk or via our mobile app.

  • Receipt falls under the exclusion list stated in point 11
  • Receipt has missing info as stated in point 12
  • Receipt is less than RM20 in purchase value
  • Receipt is submitted more than one day after day of purchase
  • Duplicate receipts or receipts that has already submitted before
  • Member has reached the daily cap of 1,000 SCM Points

 

Redemption

Present your NRIC or other valid proof of identity at the Concierge Counter located at Level LG.

Yes, redemption of SCM Cash Vouchers is capped at maximum 16,000 SCM Points in a day. This is equivalent to RM100 worth of SCM vouchers.

SCM Points and SCM Cash Vouchers will not be refunded once redemptions have been completed. Rewards issued cannot be exchanged for other items.

All points earned in a calendar year will expire on 31 March of the following year. Members will need to redeem their SCM Points before the expiry. Member will also receive SMS reminder 1 month and 1 week before their SCM Points expires.

Points earned in the previous year have to be redeemed by 31 March of this year. Members can combine SCM Points from the previous year together with SCM Points earned in the current year to redeem available rewards.

No, redemption has to be redeemed in person.

 

General

For any enquiries about the program, feel free to contact us at concierge@setiacitymall.com or speak to our friendly CSOs at the Concierge Counter.

 

Termination

You can visit our Concierge Counter located at Level LG or contact us at concierge@setiacitymall.com. Membership will be terminated within 7 working days of your request. All SCM Points and associated benefits will be forfeited upon termination of the membership.